The Core Values of BVHVAC address how we as a service provider choose to conduct our daily work and how we embrace the unquestionable value of our customers, employees and the community at-large.
Always Do the Right Thing
Provide superior quality service, recognizable value to our customers. Continual technician training and following industry best practices in comprehensive value-added service calls and installations are the hallmark of our work. We always strive to do the right thing for the customer and our company.
Our customers deserve punctual, friendly and professional employees, quality work, and superior cleanliness when the job is completed. We believe safety is of the utmost importance and we strive to maintain an accident-FREE zone by complying with all safety rules.
Our team is strong and effective only if we respect each other and are willing to step up together to serve the customer-- doing whatever needs to be done. Flexibility, adaptability and a willingness to communicate effectively and respectfully with each other and our customers will continue to maintain BVHVAC as a leader in customer service.
We invest our time, money, and resources in our communities including local youth activity sponsorships, non-profits and community service organizations. We are visibly present and participative in the communities we serve.
Customers for Life
We strive to retain customers for life by providing high quality work and value-added maintenance agreements that allow our customers to receive affordable equipment check-ups and exclusive consideration during emergencies. Customers with maintenance agreements comprise 90% of our repeat referral base and help our company to develop relationships with generations of customers.